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A South Delhi family allegedly ran a fake call centre, cheating people of thousands with promises of instant loans and insurance. How did the police uncover this elaborate scam, and what shocking evidence did they seize?
A family-run fake call center in Delhi was busted for duping people
New Delhi: South Delhi police have busted a family-run fake call centre in Sangam Vihar that duped people by posing as an insurance and instant loan service provider, officials said on Tuesday.
The action came after 31-year-old Mohammed Shuaib, a resident of Sadar Bazar, approached the cyber police claiming he had been cheated of ₹36,050.
According to police, Shuaib was seeking a loan and was contacted via WhatsApp by an unknown number on August 25. The caller, posing as a loan agent, promised quick approval for a small processing fee. Initially, Shuaib paid ₹2,750, but over the next few days, the fraudsters demanded more money under various pretexts, including unsecured loan charges and stamp duty.
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A case was registered at the Cyber Police Station, North district, on September 3. Police launched a technical investigation, analyzing call detail records (CDRs), IMEI numbers, and the money trail, which led them to a fake call centre operating out of Sangam Vihar.
On November 11, a raid at the premises resulted in the arrest of 62-year-old Suresh Kumar, the director of Suraash Associates Private Limited. Interrogation revealed that the call centre was run with the active involvement of his children.
Suresh’s sons Himanshu, Mohit, and Rohit managed daily operations, with Himanshu acting as branch manager. Daughter Madhu Rani was listed as a company director alongside her father, each holding 50% shares.
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The accused disclosed that the call centre lured victims with promises of quick loan disbursal and fake insurance services, repeatedly extracting money on false pretexts. Investigators found that Himanshu paid ₹25,000 to ₹30,000 monthly to his father from the operation’s proceeds.
Police recovered eight mobile phones with SIM cards, two landlines, 10 laptops, a Wi-Fi router, four cheque books, registers used for fake accounts, and employee ID cards linked to the call centre. The arrested family members have been summoned and bound under Section 35(3) of the Bharatiya Nagarik Suraksha Sanhita (BNSS), police said.
