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IndiGo’s operational crisis deepened on Monday as 134 flights in Delhi and 127 in Bengaluru were cancelled. The DGCA has issued a show-cause notice to the airline, which has now sought more time to respond.
IndiGo Seeks More Time After DGCA Issues Show-Cause Notice
New Delhi: IndiGo Airlines' operational crisis continues to deepen. On Monday, significant delays and cancellations were observed in IndiGo flights at several major airports across the country, including Delhi and Mumbai. This situation has caused difficulties for thousands of passengers, especially those who had to leave for the airport early in the morning.
Given the seriousness of the situation, Delhi Airport issued an advisory at 6:30 AM on Monday. It warned passengers of possible flight delays and advised them to check their flight status before leaving home. At Delhi Airport alone, 134 IndiGo flights were cancelled today, including 75 departures and 59 arrivals. These cancellations are putting pressure not only on passengers but also on the airport's operational system.
Similar to Delhi, the situation is also critical at Bengaluru's Kempegowda International Airport, where 127 flights have been cancelled. IndiGo is the largest airline serving passengers in South India, so the flight cancellations here are causing even greater inconvenience to passengers.
The Directorate General of Civil Aviation (DGCA) issued a show-cause notice to IndiGo on December 6th, asking why such a large-scale operational crisis occurred and who is responsible for it.
The notice clearly stated that IndiGo failed to plan its operations effectively and showed serious lapses in resource management. It also stated that IndiGo did not make adequate preparations before the new FDTL (Flight Duty Time Limitations) rules came into effect.
The DGCA had given only 24 hours to respond, but IndiGo wrote a letter on Sunday requesting an extension until December 8th.
The government has formed a four-member committee to investigate the IndiGo crisis. A crucial point of the investigation is whether the airline deliberately delayed until October and tried to obtain an exemption from implementing the FDTL rules?
The government believes that despite being the country's largest private airline, IndiGo did not formulate any concrete plan to implement the FDTL rules, which has led to this major operational crisis today.
IndiGo Crisis: Rs 610 crore refunds processed so far; Is the turmoil really over?
Following the government's strict action, IndiGo has issued refunds worth ₹610 crore to passengers by Sunday evening. Along with this, more than 3,000 bags have also been returned to the passengers. The Ministry of Civil Aviation shared this information and said that the airline will have to take more stringent steps to deal with the crisis so that the situation can return to normal.
