IndiGo Responds to DGCA Show Cause Notice as Passenger Crisis Deepens

IndiGo has submitted its reply to the DGCA after massive flight disruptions caused passenger chaos across India. The airline claims full compliance with rules, while the government signals strict action if the explanation is unsatisfactory. A high-level inquiry committee is now investigating.

Post Published By: Karan Sharma

Updated : 8 December 2025, 9:30 PM IST

Response to DGCA, Investigation Committee Formed

New Delhi: IndiGo Airlines has been facing a serious operational crisis for the past few days, causing inconvenience, delays, and flight cancellations to thousands of passengers.

In response, the Director General of Civil Aviation (DGCA) issued a show-cause notice to IndiGo, asking why strict action should not be taken against it. On December 8, 2025, IndiGo officially responded to this notice.

IndiGo Flight Disruptions Continue; Govt to Question CEO, Refund Process Ongoing

IndiGo's Response to DGCA

IndiGo stated in its response that it was difficult to determine the exact cause of the problem at this time, as preparing a detailed report would take 15 days as per DGCA regulations. The airline stated that it was already discussing the changing FDTL (Flight Duty Time Limitations) regulations with the DGCA, as these regulations had complicated crew scheduling.

Passenger Assistance Claims

IndiGo says it followed DGCA regulations to provide passengers with:

• Sent timely notifications
• Provided food and water
• Arranged for hotels and local transportation.
• Processed most refunds on time.

According to sources, DGCA and Aviation Ministry officials will question IndiGo CEO Peter Elbers on December 9th.

IndiGo Flight Disruptions Continue; Govt to Question CEO, Refund Process Ongoing

Investigation Committee to Conduct Detailed Investigation

The government has formed a four-member investigation committee to thoroughly investigate the matter. The committee will look into the following aspects:

• The airline's preparation of pilot duty and rest rules
• Roster system
• Staff planning
• The actual causes of operational disruptions
• IndiGo's arrangements during the crisis

IndiGo's relief efforts

• Booked over 9,500 hotel rooms
• Provided approximately 10,000 cabs and buses
• Delivered over 4,500 bags to passengers.

IndiGo's flights were severely disrupted between December 1 and 7, despite the airline operating over 1,800 flights daily. This crisis is a wake-up call for the Indian aviation industry.

IndiGo Flight Disruptions Continue: 100+ Flights Cancelled at Delhi Airport, DGCA Issues 24-Hour Notice to CEO and COO

The DGCA's actions and the resulting report will determine whether the operational disruption was due to an administrative failure, a technical issue, or a rule change.

All eyes are now on the DGCA's next decision. The story is being updated, stay tuned to Dynamite News for further updates.