Government Cracks Down on IndiGo: Flights Cut, CEO Summoned as Operational Crisis Peaks

India’s Civil Aviation Ministry summoned IndiGo’s CEO amid widespread flight disruptions. The government ordered route cuts, strict compliance, and rapid refunds as operational chaos impacted passengers nationwide. DGCA will review the crisis further on December 10.

Post Published By: Karan Sharma

Updated : 9 December 2025, 8:51 PM IST

Ministry of Civil Aviation Issues Strict Orders to Airline

New Delhi: IndiGo airline has been facing a serious operational crisis for the past several days. Issues such as a large number of flight cancellations, delayed baggage delivery, crew shortages, and disruptions in flight schedules have shaken the country's largest airline.

In light of this situation, the Ministry of Civil Aviation summoned IndiGo's top management on December 9, 2025.

High-Level Meeting with Minister Ram Mohan Naidu

Civil Aviation Minister Ram Mohan Naidu and the ministry's secretary, Sameer Sinha, held extensive discussions with IndiGo CEO Pieter Elbers.

Response to DGCA, Investigation Committee Formed

During the meeting, serious discussions were held on issues such as

• Crew roster irregularities
• Reasons for frequent flight cancellations
• Providing incorrect or inadequate information to passengers
• Baggage delays and refund complaints

A picture of IndiGo CEO Pieter Elbers with his hands folded during the meeting also surfaced, highlighting the seriousness of the situation.

Refunds and Baggage – Strict Warning

The company stated that 100% of the refunds pending for passengers until December have been processed. Despite this, the Ministry issued instructions:

• Remaining refunds must be processed quickly.
• Negligence in baggage delivery will not be tolerated.
• Passenger complaints must be addressed immediately.
• The government made it clear that such negligence will not be acceptable in the future.

10% Reduction in Flights – Order to Stabilize Operations

The ministry ordered IndiGo to reduce its routes by 10% to stabilize operations and reduce the number of flight cancellations. However, the airline was instructed to continue covering all its destinations despite the reduction. The objective is to:

• Reduce pressure on crew and resources.
• Increase the number of on-time flights.
• Minimize passenger inconvenience.

Separate DGCA meeting – IndiGo to be held accountable again

According to the ministry, IndiGo's CEO will have to appear at another meeting organized by the DGCA on December 10, 2025, where the airline will be asked for a more detailed explanation.

IndiGo's claim – Flights have returned to normal

Even before the ministry meeting, IndiGo issued a statement saying that:

• The operational crisis is now under control.
• Flights are operating on time.
• They will operate 1,900 flights on Wednesday.

However, the ministry will continue to monitor the airline's situation. Stay tuned to Dynamite News for further updates.0