IndiGo Flight Crisis: Govt warns Airlines against overcharging passengers; Click for details

Amidst cancellations and operational problems with Indigo flights, the central government has issued strict instructions to airlines not to charge passengers more than the stipulated fare. The Ministry of Civil Aviation has warned that violations of this rule will result in action.

Post Published By: Sona Saini

Updated : 6 December 2025, 1:41 PM IST

Civil Aviation Ministry Orders Strict Fare Compliance

New Delhi: Amidst recent operational problems and flight cancellations at Indigo, the central government has issued clear instructions to airlines. The Ministry of Civil Aviation has stated that no airline is permitted to charge fares exceeding the stipulated limit. The ministry warned that strict action will be taken against those who violate the rules.

Exorbitant Airfare Hikes

Passengers are facing significant inconvenience due to the problems with Indigo flights. Airfares on many routes have become considerably higher than usual. The ministry stated that regulatory powers are being exercised to protect the safety and financial interests of passengers. This will ensure fair and reasonable fares on all affected routes.

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Adherence to Prescribed Fare Limits is Mandatory

The central government has given clear instructions to airlines that adherence to the prescribed fare limits is mandatory. According to the ministry, this rule will remain in effect until air operations are fully stabilized. The objective is to ensure price discipline in the market and prevent the exploitation of distressed passengers. This also aims to prevent financial hardship for those traveling in emergency situations, such as senior citizens, students, and patients.

Indigo's Role and Flight Cancellations

Indigo is the largest airline in the country in terms of domestic flights. It holds approximately 60 percent of the domestic market share. In the past five days, IndiGo has canceled more than 2,000 flights. This has caused passengers to face not only increased fares but also numerous other problems.

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Government's Objective and Future Plans

The Ministry of Civil Aviation states that the objective of this directive is to prevent airlines from making undue profits from increased airfares and to protect passenger rights. The ministry is continuously monitoring the situation and will take immediate action in case of any violations. The government has also stated that it is mandatory for airlines to prioritize the interests of passengers in all emergency and regular flights during this period.

IndiGo and other airlines will now ensure that the prescribed fare limits are adhered to and that passengers do not face undue financial burden, so that air travel continues smoothly despite the current crisis.